Returns and Refunds

General terms and conditions of online sales
Updated July 26, 2023

5 Right of return

In compliance with the provisions of the Consumer Code, the Customer may exercise the right of withdrawal for a period of 14 (fourteen) calendar days from the receipt of the Product or from the conclusion of the contract in case the subject of the contract is the provision of Services.

To exercise the right of withdrawal and return a Product, the Customer must contact 22HBG by accessing the appropriate section.

Once 22HBG has received the return of the Product and authorized the refund, the refund will be paid by the same payment method used to make the initial purchase, within 3 (three)/7 (seven) business days.

Notwithstanding the above, Products that do not meet quality standards or that have defects or anomalies that may affect their proper use may be returned to 22HBG, which shall assume responsibility for them in accordance with applicable consumer protection legislation.

6 Guarantees
6.1 Legal Warranty of Products

The right relating to legal warranties is exercised exclusively against 22HBG, in accordance with the General Terms and Conditions of Sale.

Until the term of two years from the delivery of the Products, 22HBG shall be liable to the Customer, pursuant to Articles 130 and 132 of the Consumer Code, for any lack of conformity of the products existing at the time of delivery, with particular regard to products found to be defective or damaged.
The Customer forfeits the rights granted to him by Art. 132, paragraph 2, of the Consumer Code if he does not report the detected conformity defect to 22HBG within 2 (two) months from the date he discovered the defect.
22HBG will make every diligent effort to replace at its own expense, with other products of the same quality and kind, those products delivered that are damaged or defective, provided that the same have been returned by the Customer in the original packaging (complete with all parts that make it up). If replacement with the same product is not possible, 22HBG will refund to the Customer the amount paid for the product found to be defective, excluding any further liability for any reason whatsoever.

6.2 Commercial warranty

In accordance with the Consumer Code, some Services and Products may include a commercial warranty that is provided by 22HBG.

These warranties are stated in the description sheet of each individual Service and/or Product at the time of sale on the Website and/or App.

In case of any problem with a Service and/or Product, the Customer should keep the purchase invoice and contact 22HBG.

Notwithstanding the commercial warranty, the Customer continues to benefit from the provisions for legal warranties as stated in the previous clause.

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